LETTER TO OUR CLIENTS AND REFERRAL RESOURCES
Dear Valued Hannah’s House Guest,
As always Hannah’s House takes hygiene and safety very seriously, with the Coronavirus spreading across the world we want to reassure you that we are doing our part to keep you, your loved ones and our community as safe as possible in our facility.
When we first started gaining knowledge of how serious the COVID-19 virus was in mid February we ordered extra supplies of hand sanitizer, disinfecting wipes, Lysol spray, reusable forehead thermometers with small packs of disinfecting wipes, large supply of medium and large latex gloves that staff and clients can use for any purpose that makes them safer and more comfortable, purchased 24 small empty bottles to fill with hand sanitizer and given to each staff member and volunteer so they can keep it and fill from our large hand sanitizer supply, purchased a large supply of empty travel bottles to provide free to clients so they can have a ready container to fill with hand sanitizer and carry with them, and implemented a mandatory wipe down of all computer equipment surfaces that are used by staff or volunteers.
We also purchased a supply of letter openers so that anyone who opens mail does not need to touch the seal, and have supplied an envelope sealer to each person who deals with incoming or outgoing mail.
In every room of the facility we have colorful CDC signs about hand washing:
Hannah’s House has a large volume of clients moving through the facility on a daily basis because of that we have always kept at least 1 bottle of hand sanitizer in each room and station in-between, because of the current COVID-19 concerns we have added more bottles and travel sizes around the facility.
We have cleaning crews who come in 5 days a week. All of the crews are volunteer groups from nonprofit programs who serve developmentally disabled adults or adolescents with emotional challenges; there is a Team Leader and 3-5 Team Members. Some have been with us for several years. These teams have allowed to us disinfect all toys and frequently touched surfaces daily, and then staff typically repeats cleaning of the frequently touched surfaces either at closing or opening each day. We have increased frequency of wipe downs of frequently touched surfaces like door knobs and faucets to several times a day.
We have a box of tissues available at each Video Monitor Call Box and Waiting Room entrance so visitors do not have to use unprotected fingers/hands to enter.We have disinfecting stations throughout the facility and in each Family Room: Hand Sanitizer, box of tissue and a small bottle of mild disinfecting spray.
We have had a contagion policy since we started services. The most common and easily transmitted is Pink Eye (conjunctivitis). We have signs posted, provide the information in Orientation, and require parents to disclose the condition or any other communicable condition to staff prior to coming to the facility for their scheduled service. It is a visit, we do not provide the service. If it is an exchange, we conduct it outside. If we discover that a child has been in a room and we were not made aware prior to the service that the child had a communicable condition, we shut down the room immediately and do a thorough disinfecting and then hold the room offline for as long as possible.
Furthermore we have created work-from-home capability for key Admin staff should that become necessary.
If you want to stay up to date with what is happening at Hannah’s House, Like and Follow Us on Facebook at @hannahshousesd where we have over 900 followers made up of clients, attorneys, former clients, and affiliated professionals who refer clients.
Thank you for working with us.